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Why is the 'Next' button greyed out or unclickable during the application process, and how can I fix it?

Written by Syd Tanael

Why is the 'Next' button greyed out or unclickable during the application process, and how can I fix it?

The 'Next' button in the application process on Sorted Services may become greyed out or unclickable due to various reasons. Below is a comprehensive guide to help you identify and resolve the issue.

Common Causes

  1. Invalid or Missing Dates: - The 'Preferred Move-in Date' must be set to a future date. If it is set to today or a past date, the button will remain inactive. - The 'Inspection Date' should be valid and either in the past or present.

  2. Incomplete Profile: - Ensure all mandatory fields in your profile are completed, including ID verification and address details. An incomplete profile can block the application process.

  3. Validation Errors: - Required fields, such as the 'Preferred Move-in Date,' may fail validation if entered incorrectly. For example, entering a two-digit year instead of four digits can cause issues.

  4. Technical Issues: - Cached data or browser issues may interfere with the functionality of the 'Next' button.

Troubleshooting Steps

Follow these steps to resolve the issue:

  1. Update Date Fields: - Open the 'Preferred Move-in Date' field and select a future date. If the issue persists, try selecting a random date first, then reselect your correct preferred date. - Ensure the 'Inspection Date' is valid and not set to a future date.

  2. Complete Your Profile: - Verify that all required sections of your profile are filled out, including ID verification and address details.

  3. Refresh the Application: - Log out of your account and log back in. - Clear your browser’s cache and cookies, then reopen the application.

  4. Use the On-Screen Calendar: - When selecting dates, use the on-screen calendar instead of typing them manually. This ensures the date format is correct.

  5. Special Cases: - Group Applications: If the issue occurs within a group application, reselect your group using the 'Switch Group' option. Alternatively, check if your partner has already submitted the application and accept the invitation to join the group. - Landlord-Provided Links: Ensure you are following the link directly and that all required fields on the linked page are completed.

Additional Support

If the issue persists after trying the above steps, contact Sorted Services customer support for further assistance. Provide details about the issue, including screenshots if possible, to help resolve the problem quickly.

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