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If you are looking to cancel your service after the cooling-off period (if applicable), simply check the agreement sent to you when you joined for any associated conditions and fees.

'Exit fees' or 'early termination fees', as they are typically known, apply if you cancel during any relevant minimum term we agreed with you when you joined.

Remember you can take your Sorted Services with you if you are moving (subject to availability), so there is no need to cancel your service, and exit fees won’t apply because your account moves with you!