In the event of any issue you need to contact your local electricity distributor - they're responsible for your meter, the poles and wires to your house. Their contact number are linked below (you'll also find them in the Sorted App). Before calling them we recommended you first check your distributor's website or twitter feed to identify if there's a known outage in your area.
For broadband, voice outages or service difficulties please contact us or chat via the Sorted App.