In the event of any issue please contact your electricity retailer. This is the company who bills you, and their details can be found on the invoices you receive.
For outage information, you can contact your local electricity distributor - they're responsible for supplying the power to your house, and the infrastructure such as meters, poles and wires.
Their details can also be found on your invoices otherwise the contact numbers are linked below (you'll also find them in the Sorted App).
Before calling we recommended you first check your distributor's website or online presence such as X (formerly Twitter) to identify if there's a known outage in your area.
For broadband service difficulties please chat us via the App or contact us here.