This can occur for a number of reasons:

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Your first rental payment is within 3 days of joining Sorted.

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You've been advised that there were insufficient funds available.  

  • Make sure your account has enough to cover the rent. 
  • We will try again in 3 days time.
  • If the payment fails again we will need to notify your Property Manager. 
  • If you need to change your preferred payment date please let us know via Chat in the Sorted App.

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You've been advised that the BSB number is incorrect. 

Please check your bank account details and update them in the Sorted App.

  • Alternatively, you can update the payment method to another bank account - here's how.
  • We will try again in 3 days time. If the payment fails again we will need to notify your Property Manager. 

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You've been advised that the account is not setup/authorised for Direct Debits. 

  • Please contact your bank to discuss and then let us know so we can attempt to draw the rent again.
  • Alternatively, you can update the payment method to another bank account - here's how.

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You've been advised that the account number is incorrect.

  • Please check your bank account details and update them in the Sorted App.
  • Alternatively, you can update the payment method to another bank account - here's how .
  • We will try again in 3 days time. If the payment fails again we will need to notify your Property Manager. 
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