This can occur for a number of reasons:
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Your first rental payment is within 3 days of joining Sorted.
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You've been advised that there were insufficient funds available.
Make sure your account has enough to cover the rent.
We will try again in 3 days time.
If the payment fails again we will need to notify your Property Manager.
If you need to change your preferred payment date please let us know via Chat in the Sorted App.
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You've been advised that the BSB number is incorrect.
Please check your bank account details and update them in the Sorted App.
Alternatively, you can update the payment method to another bank account - here's how.
We will try again in 3 days time. If the payment fails again we will need to notify your Property Manager.
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You've been advised that the account is not setup/authorised for Direct Debits.
Please contact your bank to discuss and then let us know so we can attempt to draw the rent again.
Alternatively, you can update the payment method to another bank account - here's how.
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You've been advised that the account number is incorrect.
Please check your bank account details and update them in the Sorted App.
Alternatively, you can update the payment method to another bank account - here's how .
We will try again in 3 days time. If the payment fails again we will need to notify your Property Manager.