Electricity | Sorted Services Help Centre

Sorted Services Help Centre

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Electricity

Electricity

Before You Join

I’m moving home - can I connect electricity with Sorted?

Where is Sorted Services Electricity available?

What’s included in my electricity plan?

Does Sorted Services have fixed-term contracts?

Are my prices fixed?

Does Sorted offer concessions?

What if someone at my house needs Life Support?

Getting Connected

If I switch to Sorted Services, does my power stay on?

How long will it take for me to switch electricity with Sorted?

How do I know who my distributor is?

How do I know when my meter will be read next?

Does Sorted install electricity meters?

I have a smart meter - can I switch to Sorted Services?

If I don’t have a smart meter how do I get one?

What is a smart meter?

How and when do I get my solar rebate?

Can I get a refund for my solar credits?

If I switch to Sorted, do I keep my existing QLD solar bonus scheme eligibility?

What is a tariff?

What do 'peak' and 'off-peak' mean?

What is a 'distributor' or 'network provider'?

What if I use less electricity than my plan?

What if I use more electricity than my plan?

Why is my statement so high?