All Collections

I'm moving out.

Written by Nicole Manthorpe
Updated over a week ago

My rent payment didn't go through.

Written by Nicole Manthorpe
Updated over a week ago

Placing a maintenance request.

Written by Nicole Manthorpe
Updated over a week ago

How do I change my address?

Written by Nicole Manthorpe
Updated over a week ago

What are my options for paying rent?

Written by Nicole Manthorpe
Updated over a week ago

I need to change my rental payment account

Written by Nicole Manthorpe
Updated over a week ago

Can I use my Sorted Wallet credit for rent?

Written by Nicole Manthorpe
Updated over a week ago

Can I change my rental payment frequency?

Written by Nicole Manthorpe
Updated over a week ago

When will my rent come out?

Written by Nicole Manthorpe
Updated over a week ago

My direct debit date is incorrect.

Written by Nicole Manthorpe
Updated over a week ago

Installing the Sorted App with your unique link.

Written by Nicole Manthorpe
Updated over a week ago

How do I know who my distributor is?

Written by Nicole Manthorpe
Updated over a week ago

If I switch to Sorted Services, does my power stay on?

Written by Nicole Manthorpe
Updated over a week ago

How long will it take for me to switch electricity with Sorted?

Written by Nicole Manthorpe
Updated over a week ago

What is an HFC nbn™ Connection?

Written by Nicole Manthorpe
Updated over a week ago

What is a FTTP nbn™ Connection?

Written by Nicole Manthorpe
Updated over a week ago

What is an FTTN nbn™ Connection?

Written by Nicole Manthorpe
Updated over a week ago

What is an FTTB nbn™ Connection?

Written by Nicole Manthorpe
Updated over a week ago

How do I set up my Sorted Services modem?

Written by Nicole Manthorpe
Updated over a week ago

My internet is not working. What should I do?

Written by Nicole Manthorpe
Updated over a week ago

Do I need a splitter?

Written by Nicole Manthorpe
Updated over a week ago

Faults & Emergencies

Written by Nicole Manthorpe
Updated over a week ago

How do you use my information?

Written by Nicole Manthorpe
Updated over a week ago

What do you mean by 'optimise?'

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted Services have a Reasonable Use Policy?

Written by Nicole Manthorpe
Updated over a week ago

Who is behind Sorted Services?

Written by Nicole Manthorpe
Updated over a week ago

How do I contact Sorted Services?

Written by Nicole Manthorpe
Updated over a week ago

How is Sorted Services different?

Written by Nicole Manthorpe
Updated over a week ago

What services does Sorted offer?

Written by Nicole Manthorpe
Updated over a week ago

Do I have to switch all my services to Sorted at once?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted charge exit fees?

Written by Nicole Manthorpe
Updated over a week ago

Can I cancel my services?

Written by Nicole Manthorpe
Updated over a week ago

Is there a free option to pay my Sorted Service account?

Written by Nicole Manthorpe
Updated over a week ago

When do I pay?

Written by Nicole Manthorpe
Updated over a week ago

Do I get a bill?

Written by Nicole Manthorpe
Updated over a week ago

What if I get billed by my previous supplier?

Written by Nicole Manthorpe
Updated over a week ago

Are my credit card and or bank account details safe?

Written by Nicole Manthorpe
Updated over a week ago

How do I pay?

Written by Nicole Manthorpe
Updated over a week ago

Do I need to cancel my services with my current provider?

Written by Nicole Manthorpe
Updated over a week ago

Can I change my payment date?

Written by Nicole Manthorpe
Updated over a week ago

Are there fees for paying by credit card?

Written by Nicole Manthorpe
Updated over a week ago

How long does it take to change over to Sorted?

Written by Nicole Manthorpe
Updated over a week ago

Moving Home

Written by Nicole Manthorpe
Updated over a week ago

Can I use the Sorted Voice service if I have medical alert monitoring?

Written by Nicole Manthorpe
Updated over a week ago

Can I have voicemail or call waiting with a Sorted Voice service?

Written by Nicole Manthorpe
Updated over a week ago

Can I keep my current phone number?

Written by Nicole Manthorpe
Updated over a week ago

Will I get a new phone number?

Written by Nicole Manthorpe
Updated over a week ago

Can I use the Sorted Voice service if I have a back to base alarm?

Written by Nicole Manthorpe
Updated over a week ago

How long will it take to port my existing number?

Written by Nicole Manthorpe
Updated over a week ago

How is Voice different to a Fixed or Landline phone service?

Written by Nicole Manthorpe
Updated over a week ago

How long will it take for my phone to be connected?

Written by Nicole Manthorpe
Updated over a week ago

How do I use the money in my Wallet?

Written by Nicole Manthorpe
Updated over a week ago

What is the Sorted Wallet?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted supply gas?

Written by Nicole Manthorpe
Updated over a week ago

Can I use my existing modem?

Written by Nicole Manthorpe
Updated over a week ago

Is there a connection or installation fee?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted provide static IP addresses?

Written by Nicole Manthorpe
Updated over a week ago

How do I get Sorted Broadband?

Written by Nicole Manthorpe
Updated over a week ago

What’s the relationship between nbn™ and Sorted Services?

Written by Nicole Manthorpe
Updated over a week ago

How do I know if my address is nbn™ serviceable?

Written by Nicole Manthorpe
Updated over a week ago

When do I set up my Sorted Services modem?

Written by Nicole Manthorpe
Updated over a week ago

How long will it take for my broadband to be connected?

Written by Nicole Manthorpe
Updated over a week ago

Do I need to be home for the nbn™ to be installed?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted Services provide 'standing offer' prices and terms?

Written by Nicole Manthorpe
Updated over a week ago

Are my prices fixed?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted offer concessions?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted Services have fixed-term contracts?

Written by Nicole Manthorpe
Updated over a week ago

What’s included in my electricity plan?

Written by Nicole Manthorpe
Updated over a week ago

Where is Sorted Services Electricity available?

Written by Nicole Manthorpe
Updated over a week ago

I’m moving home - can I connect electricity with Sorted?

Written by Nicole Manthorpe
Updated over a week ago

Save Energy

Written by Nicole Manthorpe
Updated over a week ago

What precautions should I take with incoming emails?

Written by Nicole Manthorpe
Updated over a week ago

What should I do to minimise the chance of unauthorised use of my broadband service?

Written by Nicole Manthorpe
Updated over a week ago

Why is it important to install anti-virus software?

Written by Nicole Manthorpe
Updated over a week ago

Who is responsible for the security of my devices and my broadband account with Sorted Services?

Written by Nicole Manthorpe
Updated over a week ago

What if I go over my download limit?

Written by Nicole Manthorpe
Updated over a week ago

Can I change my speed?

Written by Nicole Manthorpe
Updated over a week ago

Can I change my plan?

Written by Nicole Manthorpe
Updated over a week ago

If I don’t have a smart meter how do I get one?

Written by Nicole Manthorpe
Updated over a week ago

I have a smart meter - can I switch to Sorted Services?

Written by Nicole Manthorpe
Updated over a week ago

Does Sorted install electricity meters?

Written by Nicole Manthorpe
Updated over a week ago

What is a smart meter?

Written by Nicole Manthorpe
Updated over a week ago

How do I know when my meter will be read next?

Written by Nicole Manthorpe
Updated over a week ago

What if someone at my house needs Life Support?

Written by Nicole Manthorpe
Updated over a week ago

How and when do I get my solar rebate?

Written by Nicole Manthorpe
Updated over a week ago

If I switch to Sorted, do I keep my existing QLD solar bonus scheme eligibility?

Written by Nicole Manthorpe
Updated over a week ago

Can I get a refund for my solar credits?

Written by Nicole Manthorpe
Updated over a week ago

What do 'peak' and 'off-peak' mean?

Written by Nicole Manthorpe
Updated over a week ago

What is a NMI?

Written by Nicole Manthorpe
Updated over a week ago

What is a tariff?

Written by Nicole Manthorpe
Updated over a week ago

What is a 'distributor' or 'network provider'?

Written by Nicole Manthorpe
Updated over a week ago

What if I use less electricity than my plan?

Written by Nicole Manthorpe
Updated over a week ago

Why is my statement so high?

Written by Nicole Manthorpe
Updated over a week ago

What if I use more electricity than my plan?

Written by Nicole Manthorpe
Updated over a week ago