How to Stop a Payment Schedule

You can stop a payment schedule directly from the portal by following the steps below.
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From the portal, navigate to the relevant property.

Once you have opened the property, select the relevant lease.
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Within the lease, locate and select the Transactions tab.

This will display the transaction details and payment schedule for the lease.

In the Payment Schedule section, locate the schedule you would like to stop.

Select the three-dot menu (⋮) next to the payment schedule, then select Stop Schedule.

Please make sure the payment schedule is stopped at least 4 days before the next scheduled payment date.

For example, if the next payment date is 05/10/2026, the payment schedule should be stopped by 01/10/2026.

This is because transactions are automatically created 3 days before the scheduled payment date. Stopping the schedule at least 4 days beforehand helps prevent the next transaction from being created.

Property → Lease → Transactions → Three-dot menu (⋮) → Stop Schedule

If you have any questions or need assistance with stopping a payment schedule, please contact the Sorted Team.